At Slotornado, we believe that a responsible approach to gaming is fundamental to an enjoyable experience. We are committed to providing tools and resources that empower our players to manage their activity effectively. Our platform is licensed under the Tobique Gaming Commission and operated by Metlait SRL, a company that prioritises player well-being.
To support this commitment, we offer a range of self-service tools accessible directly from your account settings. These are designed to help you maintain control and ensure your gameplay remains within comfortable boundaries.
We provide several types of limits to help you manage your spending and playing time. These can be adjusted at any time through your account settings, offering flexibility while ensuring safety.
Adjusting these limits is straightforward. Navigate to the 'Responsible Gaming' section within your account. For limit increases, please note that these will take effect after a confirmation period, as per regulatory requirements. Decreases are applied immediately.
We understand that sometimes a break is beneficial. Slotornado offers both temporary cooling-off periods and more comprehensive self-exclusion options.
These options are available within the 'Responsible Gaming' section of your account. Activating self-exclusion or a cooling-off period is a definitive measure taken to ensure your well-being.
Beyond our platform tools, we actively encourage players to seek external support if needed. We provide links to reputable organisations dedicated to helping individuals manage problem gambling.
Our customer support team is also available 24/7 via live chat and email to assist with any queries regarding responsible gambling tools or to provide information on accessing external support services.
At Slotornado, our commitment extends beyond providing an engaging gaming experience. We believe in fostering an environment where players can enjoy their sessions with confidence. This includes offering tools and information to help you maintain a healthy balance with your play. Recognizing the early signs of potential issues is a key part of this approach.
While most players enjoy casino games responsibly, it is helpful to be aware of behaviours that might indicate gambling is becoming problematic. These are not definitive diagnoses, but rather points for honest self-reflection.
We strongly encourage all our players to utilise the responsible gambling tools we provide. Setting limits for deposits, losses, and wagers is a straightforward way to manage your play proactively. These tools are available in your account settings and can be adjusted as needed. Implementing limits early can help prevent issues from developing, rather than trying to address them once they have escalated.
Our responsible gambling measures include: deposit limits, loss limits, wager limits, cooling-off periods, and self-exclusion options. These are self-service features designed to support your control over your gaming sessions. You can find them readily accessible in the 'Responsible Gaming' section of our website.
Slotornado is committed to player safety. If you or someone you know needs assistance with gambling-related concerns, independent support services are available. We provide links to organisations such as the Problem Gambling Foundation of New Zealand, Gamblers Anonymous, and Gambling Therapy, who offer confidential advice and support.
We understand that for some, casino entertainment can become a source of concern. At Slotornado, our commitment extends to providing players with clear pathways to support and resources for responsible gambling. We believe in empowering our players with the information they need to maintain control and enjoy their experience safely.
Our customer support team is available 24/7 via live chat and email. While they are not trained counsellors, they can guide you towards appropriate resources and explain the responsible gambling tools available on our platform. If you are finding it difficult to manage your play, please reach out. We can assist you in understanding and implementing features like deposit limits, loss limits, wager limits, cooling-off periods, and self-exclusion directly through our site.
For confidential and professional assistance, a range of external organisations offer specialised support. These services are independent of Slotornado and are designed to provide objective guidance for those facing gambling-related challenges. Engaging with these services is a private matter.
We provide a suite of self-service tools directly within your account settings. These tools are designed to help you set boundaries and manage your gaming activity effectively. You can establish limits on deposits, losses, and wagers, or take a break through cooling-off periods or self-exclusion.
For players seeking to restrict access to online gambling sites across their devices, various filtering and blocking software options are available. These can be a helpful addition to the responsible gambling tools we provide.
We encourage any player who feels their gambling is becoming a concern to explore these resources. Seeking help is a sign of strength, and we are here to support you in finding the right path.
